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EXTENDED WARRANTY

    1. Consumer rights

    The benefits conferred by this plan are in addition to all rights and remedies provided under consumer protection laws and regulations. This plan shall not prejudice the rights granted by applicable consumer law, including the right to receive remedies under statutory warranty law and to seek damages in the event of the non-performance by ResMed of any of its contractual obligations.

    2. Warranty period of this extended warranty

    In addition to your rights and remedies under applicable consumer law, ResMed India Private Limited (ResMed) offers an extended warranty beyond the standard manufacturer’s limited warranty period to a maximum of five years total coverage from the date of purchase of a device by the end user. ResMed’s standard manufacturer’s warranty is valid for two years.

    3. Which products are covered by this extended warranty?

    This extended warranty is only applicable for devices in the AirSense 10 series with and without a humidifier. AirCurve 10 VAUTO, and the Lumis Series (Product).

    4. When can the extended warranty be purchased?

    You may buy the extended warranty at any time while your standard manufacturer’s warranty is current. However, as the cost of the extended warranty is the same whether you buy it with the Product or later, you will make the most of it if you buy the extended warranty when you purchase the Product.

    5. Who can purchase an extended warranty?

    The extended warranty is only available to individuals residing in India.

    6. What is covered under this extended warranty?

    This extended warranty covers defects in material and workmanship. This means that if the Product fails under conditions of normal use, under the limited warranty or limited warranty extension, ResMed will repair or replace, at its option, the Product or any of its components (excluding consumables). If you are provided with a replacement Product, this warranty applies to the replacement device but does not continue beyond the original five year period.

    Coverage Scope :-

    Under the warranty period we will be providing 5 warranty services by our authorized service centers (ASC) and following the scope of work as per our Global warranty coverage policy. All spares and labour will be covered under this program for 5 years, accidental damages (water spillage, fire incidences) and consumables (filters, tunings and mask) will not be covered under this program.

    Covered Devices :-

    This plan can be availed during the time of purchase of new device or within 90 days from the device purchase. The following devices will be covered under this program:

    S. No

    SKU

    Device Name
    1. 37453 Airsense 10 Autoset Tri C

    2.

    		 37365 AirStart 10 APAP
    3. 28125 Lumis 150 VPAP ST
    4. 28226 Lumis 150 VPAP ST-A
    5. 28126 Lumis 100 VPAP ST
    6. 37481 AirCurve 10 VAUTO
    7. 37368 AirSense 10 AutoSet for Her (AFH)
    8. 37455 AirSense 10 Elite
    9. 37306/37385 AirCurve 10 ST
    10. 37367/37327 AirSense 10 Autoset C2C
    11. 28010/28007 Lumis 100 VPAP S / Lumis 100 VPAP S Tri

     

    *The cases in which device is not registered within 90 days of the device purchase date will be discussed with company (ResMed India (P) Ltd.) on case-to-case basis.

    7. What is not covered under the extended warranty and when would the extended warranty not apply?

    This extended warranty covers defects in material and workmanship. This means that if the Product fails under conditions of normal use, under the limited warranty or limited warranty extension, ResMed will repair or replace, at its option, the Product or any of its components (excluding consumables). If you are provided with a replacement Product, this warranty applies to the replacement device but does not continue beyond the original five year period.

     

    This extended warranty does not cover:

    1. any damage caused as a result of improper use, abuse, modification or alteration of the Product. Examples of improper use include without limitation using Product without a filter, accumulation of dust etc.;
    2. repairs carried out by any service organisation that has not been expressly authorised by ResMed to perform such repairs;
    3. any damage or contamination due to cigarette, pipe, cigar or other smoke; or
    4. any other device and any masks, accessories or spares such as filter and air tubing
    5. any accidental damage including without limitation damage caused by water being spilled on or into an electronic device.

    This extended warranty is void on Products you purchased outside India:

    This extended warranty is non-cancellable and not transferable to a subsequent owner of a Product.

    8. How to make a claim

    Warranty claims must be made by the initial consumer.

    To make a claim under this warranty you should contact ResMed’s toll free number at 1800-309-1989.

    1. You will need to deliver, at your expense, the Product you claim is defective to a ResMed Service Centre within the relevant warranty period.
    2. ResMed will not be responsible for the cost of the transport of your Product to the ResMed Service Centre.
    3. All claims under this warranty must be accompanied by your original receipt.
    4. If ResMed determines that your warranty claim is valid, ResMed will return the repaired Product, or a replacement Product at ResMed’s expense.
    5. If ResMed determines that your warranty claim is not valid, ResMed will return the unrepaired Product at ResMed’s expense.

    If you are provided with a replacement or repaired Product, the additional warranty continues to apply to the replacement or repaired device but does not continue beyond the original warranty period referred to above. If you have any questions, you can contact our friendly customer service consultants at 1800 309 1989.

    9. General Terms

    1. ResMed may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
    2. ResMed is not responsible for any failures or delays in performing under the extended warranty plan that are due to events outside of ResMed’s reasonable control.
    3. You understand and agree that by purchasing the extended warranty plan, ResMed will use, process, transfer, and protect your information in accordance with ResMed’s Privacy Policy available on ResMed’s website. Without prejudice to the foregoing, you agree that ResMed, its affiliates or service providers may use and process your name, device serial number, contact information, repair history and other personal information we, our affiliates or service providers collect or generate in relation to your extended warranty plan, for the purposes of: (i) providing and administering the services under the extended warranty plan; (ii) ensuring service quality and (iii) communicating with you regarding this plan, related financial transactions, services and support provided under this contract and updating the information provided by you to ensure it remains accurate. ResMed will retain this data only for as long as necessary to fulfill the purpose of providing any services under this extended warranty plan. For such purposes, you agree that this may include the transfer of your personal information between ResMed, its affiliates and service providers. If you have any questions regarding the processing of your personal data, contact ResMed at privacy.apac@resmed.com
    4. ResMed is not obligated to renew this extended warranty plan. If ResMed does offer to renew this plan, ResMed will determine the price and terms.
    5. As used in this plan, “ResMed” refers to ResMed India Private Limited, a company registered in India, with its registered office at CoWorks Aerocity, First floor, Worldmark 1, Asset Area11, Aerocity Hospitality, District IGI Airport, New Delhi 110037.
    6. The laws of Republic of India will govern this extended warranty plan.